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Eliminate Slogans, Exhortations and Targets

Deming Institute

APRIL 7, 2016

The best policy may be to avoid incentives altogether and focus instead on creating systems in which intrinsic motivation, cooperation, ethical behavior, trust, creativity, and joy in work can flourish. Distorting the numbers, a form of creative accounting aimed at looking good rather than doing well, is rampant in American business.

Deming 28
Deming System Incentives Short-term 28
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How Rudeness Stops People from Working Together

Harvard Business Review

JANUARY 20, 2017

Upbeat Music Can Make Employees More Cooperative. They wind up acting selfishly even when cooperating would pay off because they don’t stop to think. When leaders are civil, it increases performance and creativity, allows for early mistake detection and the initiative to take actions , and reduces emotional exhaustion.

Cooper 8
Cooper Hammer Training Film 8
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