Harvard Business Review

OCTOBER 1, 2013

For the past several years we have watched with increasing dismay at the increasing chasm between information technology (IT) groups and their business counterparts. The business complains that IT doesn’t understand the business, consistently overpromises and under-delivers, and slows innovation. It is time to put a stop to this.

Information Technology 8

Information Technology Technology Cost Center Constraint 8

Harvard Business Review

FEBRUARY 2, 2016

You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. The most important capabilities systems do not fall neatly into groupings designed many decades ago.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

FEBRUARY 8, 2018

Theories and practices of management often spring from the opportunities created by new technologies. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). How it effects product design and customer experience.

Management 10

Management Software BPM Technology 10