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Leadership Caffeine Podcast-Bob Lucas on Customer Service

Management Excellence

For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center. For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center.

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Stay Focused During Meetings: Best Practices to Incorporate

Chart Your Course

To get the most out of this substantial cost center, employees and employers need to maximize attention and retention at every meeting. Use icebreakers and team building exercises The post Stay Focused During Meetings: Best Practices to Incorporate appeared first on Motivational Business Speaker|Leadership Training |DISC Training.

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Future of HR: The Transition to Performance Advisor

LDRLB

HR is an enigmatic profession, as the authors write, “the sad reality is—even in today’s enlightened age of recognizing the value of people to the business—too many top executives still view HR as a non-strategic cost center instead of a core, profit-contributing function.”

Ulrich 137
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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

 My favorite: HR as a cost center.   Posted on September 27, 2010 at 08:18 AM in Blog Shoutouts | Permalink Reblog (0) | | Digg This | Save to del.icio.us | Comments The Rainmaker Fab Five Blog Picks of the Week It was another great week for reading HR, talent management, and leadership development blogs!

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Why Leaders Need To Stop Using Performance Reviews

Tanveer Naseer

This is pain avoidance up the ladder at the cost of pain induction everywhere else. It’s not leadership. Your competitor is getting nothing but a disingenuous cost center. You tell yourself if the individual doing wrong doesn’t figure it out by the next performance review cycle, you will deal with it then.

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IT Has Finally Cracked the C-Suite

Harvard Business Review

In too many companies, IT leaders, relegated to their cost centers, are subordinate to other C-level executives. They will also be able to focus more on providing governance leadership, ensuring, as Gartner Research defines it , the effective and efficient use of information technology in enabling the organization to reach its goals.

CIO 11
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Your Company’s Energy Data Is an Untapped Resource

Harvard Business Review

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? To be done right, integrating such solutions into the enterprise requires not just knowledge about buildings, but also IT and financial leadership. New Sources of Revenue.

Energy 8