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The Most Successful Brands Focus on Users — Not Buyers

Harvard Business Review

We also supplemented the survey with well-known brand rankings, Net Promoter Scores (NPS), and an analysis of their marketing expenditures and strategies. Vail Resorts remade their entire marketing strategy with a program called EpicMix. Survey respondents show more loyalty to usage brands.

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Obama and Romney Are Ignoring Hispanic Voters

Harvard Business Review

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. Think profit center, not cost center. I witnessed this first-hand as I attended three of the events.

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Obama and Romney Are Ignoring Hispanic Voters

Harvard Business Review

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. Think profit center, not cost center. I witnessed this first-hand as I attended three of the events.