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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited. Darek Lenart – Senior VP HR, Finance MasterCard. Sean McGrath – Human Resources Vice-President World Bank Group. Former Operating Partner at Blackstone, Chief Human Resources Officer for Unilever.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Hess Growing an Entrepreneurial Business is a textbook designed for courses that focus on managing small to medium sized enterprises. The book is divided into two parts – text and cases – to provide professors with maximum flexibility in organizing their courses. Discussion questions are provided for each case. magazine.

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Case Study: Bonuses in Bad Times?

Harvard Business Review

The previous night, Luisa had met with Maria Alva, Superado's finance vice president. Preliminary group results for 2008 had revealed sharp falls both in the number of transactions per store per day and in the average value of each. Someone was bound to ask her whether Superado would pay bonuses this year. Is the Party Over?

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Using Supply Chains to Grow Your Business

Harvard Business Review

One result is that they keep their cards close to their chests about what they are looking for (at first), while expecting you to reveal everything – your finances, pricing, ownership, human resources, production processes, quality assurance, customer service procedures, KPIs, and existing customers.