Deming Institute

MARCH 9, 2017

If technology is going to improve the lives of the world’s poorest, it must be grounded in a deep understanding of human behavior and an appreciation for cultural differences.”. Appropriate technology is really about delivering customer delight with an understanding of the system in which this solution will be used.

Technology 31

Technology System Deming Long-term 31

Harvard Business Review

OCTOBER 12, 2011

Apple existed to "delight customers" first — benefits to other stakeholders, including shareholders, followed. How does the concept help business people make critical trade-offs between short and long term or between competing, legitimate concerns of stakeholders — employees, suppliers, customers and shareowners?

Short-term 14

Short-term Rogers Long-term Price 14

Harvard Business Review

OCTOBER 10, 2011

This approach is just like the way most companies used to deal with customers. Marketing or customer service departments owned customer satisfaction, relied on traditional staff-directed tools (such as training programs) to improve it, and gauged their success through old-style satisfaction surveys.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

AUGUST 1, 2011

We're delighted to announce the finalists for the Management 2.0 That diversity is matched only by the deep humanity of the entries. That vision came vividly to life in the more than 140 hacks and stories that poured in over two months. The judges had a tough time selecting just 20 entries to move on to the final round.

Management 14

Management Innovation Storytelling Bottom-up 14

Skip Prichard

OCTOBER 14, 2019

Businesses that are organized and managed around a noble, healing purpose are not only great places to work, they’re also beloved by customers, suppliers, communities and shareholders. This more conscious focus on caring cultures is the subject of Michael J. I reached out to the authors to learn more about their perspective. .

How To 82

How To Simon Learning-by-Doing Organization 82

Joseph Lalonde

MARCH 14, 2018

Becoming A Healthy Leader There are plenty of ways to become a healthy leader. I’ve shared various ways you can become a healthy leader over the last couple of weeks. Today, I wanted to bring new voices to the civanonversation on what a healthy leader looks like. To do this, I reached out to leaders I admire and respect. Michael Hyatt.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Miles Anthony Smith

NOVEMBER 7, 2019

According to Forbes , “Content marketing is a marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience – with the objective of driving profitable customer action.” million blog articles are being published every day. 8 Stellar Ones.

Marketing 105

Marketing Content Audience Brand 105

Harvard Business Review

MARCH 23, 2016

Worse, when information is fabricated to create the illusion of safety and anonymity, performance and retention plummet. The small number of companies that top best-employer listings such as Fortune’s 100 Best Companies to Work For and Glassdoor’s Best Places to Work seem to be in elite leagues of their own. What is to be done?

Company 8

Company McKinsey Survey COO 8