Eliminate Slogans, Exhortations and Targets
Deming Institute
APRIL 7, 2016
Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Slogans are a way to say you care about quality without actually demonstrating you care. Gipsie Ranney, The Trouble with Incentives: They Work.
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