Eliminate Slogans, Exhortations and Targets
Deming Institute
APRIL 7, 2016
Distorting the numbers, a form of creative accounting aimed at looking good rather than doing well, is rampant in American business. In those cases where the slogan is actually used as a hammer to blame employees when results disappoint is when it does cause damage. Improving the system is by far the most difficult.
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