N2Growth Blog

DECEMBER 13, 2010

I think many in leadership get to choose the metric they use to measure, and they seem to always choose the one that makes them look good. That said, your observation about the need to measure the "right" metrics is an astute one. Thank you for sharing this freely. link] davidburkus Great exam. Kavita Great article.

Blog 366

Blog Leadership Benchmarking Tactics 366

N2Growth Blog

APRIL 25, 2010

I want metrics that mirror experience. Tenure is too qualitative. I agree that loyalty is critical. It is a symbiotic relationship where corporate and individual Vision dovetails Have a great week!!

Loyalty 419

Loyalty Blog Brand Follow-up 419

N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

Blog 304

Blog CRM Management Brand 304

N2Growth Blog

JANUARY 16, 2011

While a brand without exposure is not much of a brand, I consistently find that brand exposure is an aspect of brand management that is all too often overlooked as a success metric.

Brand 382

Brand Brand Management Blog Media 382

N2Growth Blog

APRIL 14, 2010

Home About Overview News Careers Contact Blog Services Branding/Identity Executive Search Leadership Development Overview CEO Coaching Executive Peer Groups Strategic Growth Consulting Innovation Management Personal Branding Reputation Management Social Media Consulting Pro Bono Services Clients Intermidiaries Downloads Blog Contactus N2growth Home (..)

Blog 326

Blog Survey Talent Management Brand 326

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

N2Growth Blog

OCTOBER 18, 2010

If you incorporate the following metrics into your decisioning framework you will minimize the chances of making a bad decision: Perform a Situation Analysis : What is motivating the need for a decision? What would happen if no decision is made?

Blog 416

Blog Analysis CEO Brand 416

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Best Neil Ron Inspiring post! Success is temporal. Significance is eternal.

Blog 416

Blog Succession Influence Brand 416

N2Growth Blog

AUGUST 12, 2010

” Great post Mike – it is obvious you have spent a lot of time thing about and work with top teams! link] mikemyatt Thanks for your comment and kind words John.

Consensus 388

Consensus Team Building Blog Team 388

Harvard Business Review

SEPTEMBER 16, 2014

Personal credit scores like FICO consider a combination of metrics such as payment history, current level of indebtedness, and types of credit used by potential small business borrowers. Since the crisis, banks have reconsidered their overreliance on personal credit scores in small business lending.

Credit Scoring 10

Credit Scoring Banking Dunning Metrics 10

Harvard Business Review

JUNE 8, 2018

This notion, that risk is a desirable feature, can seem like sacrilege to anyone who’s taken an introductory finance course. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. Analysts increasingly rely on non-GAAP metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

OCTOBER 17, 2013

They communicate the necessity of understanding quality as a living, changing thing, not as a static metric. Their attention was on their finances — understandable and even appropriate these days. These questions help focus attention on the right things and set the right priorities.

Crisis 9

Crisis Health Care Quality Welch 9

Harvard Business Review

OCTOBER 17, 2018

Despite this lack of focused attention toward development of leadership capabilities in trainees, evidence suggests that leadership quality affects patients, healthcare system outcomes, and finances alike. impact of training on quality metrics) of their interventions.

Training 13

Training Leadership Health Care Education 13

Harvard Business Review

SEPTEMBER 16, 2016

What makes this charge especially ironic is that applying the rules gives us a relatively rosy picture of the current state of Greece’s public finances. In a classic confusion of cause and effect, the prosecutors are claiming that Georgiou’s un-sugarcoated report caused financial and social damage.

GDP 8

GDP Maturity Crisis Report 8

Harvard Business Review

AUGUST 3, 2012

These days, it's not hard to find people who question the role that financial markets play in our economy , who argue that shareholder value is a flawed metric of corporate success , who say that linking pay to financial markets is a big mistake. In 1997, though, such arguments were pretty close to unheard of. An overleveraged housing market?

Books 16

Books Short-term Long-term Finance 16

N2Growth Blog

NOVEMBER 23, 2010

While my list had more "diversity" it was a larger list based upon specific metrics as the standard for qualification – diversity was not one of these metrics. Interesting points about the metrics involved – good feedback for women leaderhsip bloggers. Personally, I am not affronted.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14

Harvard Business Review

SEPTEMBER 16, 2014

Personal credit scores like FICO consider a combination of metrics such as payment history, current level of indebtedness, and types of credit used by potential small business borrowers. Since the crisis, banks have reconsidered their overreliance on personal credit scores in small business lending.

Credit Scoring 8

Credit Scoring Banking Dunning Metrics 8

Harvard Business Review

MAY 4, 2012

As highlighted by the financial crisis, the world is rife with unpredictable forces that can affect revenue streams, costs of goods and services, and mark-to-market accounting judgments. CFOs can be similarly transparent concerning the key performance metrics that will drive future revenue and earnings.

CFO 11

CFO Metrics Price Depreciation 11

Harvard Business Review

MAY 23, 2012

A rules and compliance-based approach may work well for managing preventable risks, but is inadequate for strategy and external risks as companies that failed during the financial crisis illustrated all too well. The compliance-oriented risk manager of a failed U.K. But can effective risk management be sustained? But was it?

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

OCTOBER 17, 2011

The escalating crisis of confidence around the world is a phenomenon linked not only the global financial crisis but also to the uncertainty surrounding many governments — from the Middle East's transitional democracies and Europe's debt-strapped countries to the U.S.'

Health Care 15

Health Care Innovation Crisis Brainstorming 15

N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&#

Blog 366

Blog Politics Mission Statement Brand 366

Harvard Business Review

APRIL 18, 2012

When I met with him this week in RBC's Boston office, Taft said the stewardship focus came to him as an "epiphany" in the midst of the financial crisis. "It It hit a moment where I just thought, 'I've got to stop worrying about myself. I've got to think first about other people.'" Got all that?

Metrics 13

Metrics Open-book Long-term Comparison 13

Harvard Business Review

FEBRUARY 23, 2016

Following the global economic crisis of 2008, large bonuses and stock options have been held responsible for overly risky behavior and short-term strategies. When people are largely motivated by the financial rewards for hitting results, it becomes attractive to game the metrics and make it seem as though a payout is due.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

JUNE 12, 2012

But as the financial crisis brought home, not all bank earnings are created equal. Perhaps the most crucial metric is customer satisfaction. Here is one that could help a lot: Boards should not judge managers (just) by earnings. Bank executives' performance is typically evaluated in large part on the basis of earnings.

Banking 11

Banking Short-term Long-term Metrics 11

N2Growth Blog

OCTOBER 6, 2010

I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Where Jim fell short in my opinion was that if you’ve heard Jim before, there wasn’t a lot of new information. Jim went to his staples of Level 5 Leaders, the Hedgehog principle and the Flywheel concept.

Blog 360

Blog Brand Media Influence 360

N2Growth Blog

JANUARY 13, 2011

Deliverables, benchmarks, deadlines, and success metrics must be incorporated into the plan. Every task should be assigned and managed according to a plan and in the light of day. Measurable : Any new ideas being adopted must lead to measurable objectives. Timing : It must be detailed and deliverable on a schedule.

Blog 413

Blog Innovation Strategic Planning Brand 413

Harvard Business Review

OCTOBER 20, 2014

In Amazon’s case, all this cash is being used to finance the company’s continued explosive growth. So an apparent failure like the Amazon Fire phone can be treated as a learning experience rather than a crisis. Finance Internet Retail' The company doesn’t need to borrow, it doesn’t need to issue stock.

Retail 21

Retail Finance Parcell Depreciation 21

Harvard Business Review

FEBRUARY 7, 2017

After all, “short-termism” does not correspond to any single quantifiable metric. We hypothesize that long-term companies are less likely to overindex on analyst metrics like EPS and less likely to consistently take actions (such as share repurchases) that boost EPS. for all other companies. rate for other companies.

Long-term 8

Long-term EPS Short-term Management 8

Harvard Business Review

MARCH 26, 2015

But in the aftermath of the financial crisis, risk managers have become increasingly involved in business strategy and decisions. The ability to offer financing gave the technology vendor a point of differentiation that helped it beat its revenue projection for the year. The finance team brought its scenario modeling tools to bear.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

AUGUST 8, 2011

That's pretty much the state our economy's in: industrial age metrics like GDP are giant slabs lipstick, massive swathes of eyeliner, and gigantic dollops of foundation on the proverbial pig — they perpetually let us overstate real prosperity, as it matters in authentic human terms. Do you know what a makeunder is? Here's the point.

Incentives 15

Incentives Depreciation Long-term Banking 15