Strategy Driven
JULY 24, 2014
Many articles have been written about what makes process improvement projects fail and usually they list critical success factors. In the Chartering and Staffing phase of the BPI project there are many critical success factors (It is the beginning of the project!
Harvard Business Review
SEPTEMBER 14, 2012
That's the question I posed to the attendees of a recent big data workshop in London, all of them senior executives. A commitment to a desired business outcome is the critical success factor. How much more profitable would your business be if you had, for free, access to 100 times more data about your customers?
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