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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Social Media Demystified

N2Growth Blog

Successful businesses adapt to market innovations and thrive, while those that fail to make iterative leaps fall by the wayside. One of the things I look most forward to is watching Chris continue to develop and refine his thoughts as the medium advances and matures. link] Allan W. link] Allan W. I Think Not.

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