Lead on Purpose

MAY 15, 2010

Filed under: Techology , Market-driven , Product Management / Marketing Tagged: | social media , Chris Brogan , Julien Smith , Mitch Joel , community , tribe « Leadership and learning Five championship strategies » Like Be the first to like this post. Theme: Digg 3 Column by WP Designer.

Media 180

Media CRM Ethics Taylorism 180

Harvard Business Review

AUGUST 1, 2012

In fact, aggressive sales styles and product-focused selling are now so outdated that some customers are simply refusing to meet with salespeople using these techniques. Information about product and service features is increasingly available online, so sales people find themselves in front of well-prepared customers.

Skills 15

Skills Supply Chain CRM Training 15

Harvard Business Review

OCTOBER 13, 2014

Say you introduce an innovative new customer-relationship-management (CRM) tool for your sales force, and revenue increases by 15%. When such simple randomization is not feasible due to logistics, ethics, cost, or sample size, more sophisticated analytical techniques can be employed. Take the issue of productivity.

Flextime 10

Flextime Call Center Human Resources CRM 10