Harvard Business Review

JUNE 5, 2015

Just as it’s hard to remember what life was like before the iPhone, it can be hard to remember business before there was CRM software — back when you still had to explain that it stood for “customer relationship management.” Now you can have visibility into everything.

CRM 8

CRM Management Taylorism Taylor 8

Harvard Business Review

JUNE 20, 2013

In addition to Canon, other parties sitting at the camera''s table might include the retailer, the repair center, and anybody else I welcome — such as the person who finds the camera if I lose it. Most of us are familiar with them as marketing gimmicks: "robot barf" in the corners of ads. Customers Marketing Technology'

CRM 8

CRM CIO Marketing Call Center 8

Harvard Business Review

NOVEMBER 22, 2016

In the past, marketers have struggled to deliver the higher response rates they need from existing customers — a smaller group than potential new customers. Digital channels now allow companies to fine-tune marketing messages based on observed behavior. USAA is something of an exception, though. Just get started.

Insurance 8

Insurance P&L Telecommunications CRM 8

Harvard Business Review

JULY 25, 2017

And as e-commerce outfits increasingly follow Amazon’s lead in adopting a purely data-driven model to provide greater value in the face of squeezed margins, retailers and service providers that don’t embrace technology will be at a major disadvantage. Bringing efficiency to operations is table stakes for retailers.

Loyalty 8

Loyalty Retail Real Estate Discount 8

Harvard Business Review

SEPTEMBER 21, 2016

Looking at one metric for gauging customer advocacy, the Net Promoter Score, promoters are worth nearly three to seven times more in lifetime value than detractors, depending on the market. One large property management company implemented a feedback system last year for its office and retail customers.

Team 8

Team CRM Supply Chain Insurance 8

Harvard Business Review

JUNE 22, 2012

Many chase market share they'll never get. A lot of companies throw money at the problem — more R&D, more marketing, more sales people. A few years ago, one of the world's largest retailers had literally hundreds of initiatives going after same-store sales growth. Its "return on effort" skyrocketed. 4: Make growth fun.

Retail 11

Retail Long-term Short-term Apparel 11

Harvard Business Review

JULY 19, 2013

That may sound like a lot, but it''s less than 5% of total retail spending (even in a recession) and less than half of what just one retailer, Wal-Mart, sells annually. firm with more than 1,000 employees already has more data in its CRM system than in the entire U.S. In 2012, according to U.S. It''s estimated that each U.S.

Disintermediation 8

Disintermediation CRM CIO Retail 8

Harvard Business Review

JUNE 26, 2013

The original IT department was formed to centralize a unique expertise that could purchase, implement, and manage technology in the enterprise. Only the largest of enterprises could afford the best technologies, and even for those with the largest bank accounts, IT strategies were limited to basics like CRM , ERP , or email.

Supply Chain 8

Supply Chain Competitive Advantage Information Technology How To 8

Harvard Business Review

NOVEMBER 3, 2014

With over 1,000 companies trying to sell some type of marketing technology in over 40 categories, it’s not surprising that the most common word that marketers use to describe themselves is “overwhelmed.” These programs are essentially an online form of direct marketing. Today smart marketers do know which half isn’t working.

Technology 9

Technology Marketing Company CRM 9

Harvard Business Review

NOVEMBER 3, 2014

With over 1,000 companies trying to sell some type of marketing technology in over 40 categories, it’s not surprising that the most common word that marketers use to describe themselves is “overwhelmed.” These programs are essentially an online form of direct marketing. Today smart marketers do know which half isn’t working.

Technology 8

Technology Marketing Company CRM 8

Harvard Business Review

NOVEMBER 5, 2015

Marketers these days can capture and analyze sales patterns in minute detail. In practice, all this data usually sits in different places — a company’s legacy CRM systems, its loyalty program databases, new cloud-based applications, third-party servers, and so on. The New Tools of Marketing. Insight Center.

Marketing 8

Marketing CRM Retail System 8

Harvard Business Review

FEBRUARY 1, 2016

In B2B contexts, for example, rep performance in similar territories often varies by 300% between top and bottom quintiles, and in retail stores selling productivity typically varies by a factor of three to four. Second, even if you do manage to hire stars, their unique skill sets may not be easily portable.

CRM 8

CRM B2B Price Budgeting 8

Harvard Business Review

MAY 30, 2017

After discussing Jacobi’s sales woes, Shani, suggested he try out Albert, Adgorithm’s AI-driven marketing platform. It works across digital channels, like Facebook and Google, to measure, and then autonomously optimize, the outcomes of marketing campaigns. Jacobi decided he’d give Albert a one-weekend audition.

ROI 14

ROI Tools Marketing CRM 14