Customer Intimacy Development Hammer Quality 
Six Disciplines
DECEMBER 13, 2013
This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. The result is slower and often lower-quality decisions. Customer Intimacy. In smaller organizations, a much greater percentage of employees work with customers directly. I feel like a number.
Six Disciplines
MAY 17, 2013
This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. The result is slower and often lower-quality decisions. Customer Intimacy. In smaller organizations, a much greater percentage of employees work with customers directly. I feel like a number.
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