Next Level Blog
FEBRUARY 1, 2022
In this post, I want to share a short checklist of things senior leaders need to think about and do to shape and drive cultures that make strategies successful. The authors argued that companies had to pick between one of three paths to value creation and success in the market – operational excellence, customer intimacy or product leadership.
Harvard Business Review
JUNE 17, 2015
In this article we look at three very different organizations – IBM, Rich Products, and Intuit – and the three different paths they have taken in reconfiguring their operations for more customer intimacy, by changing methods, reengineering processes, and transforming culture. IBM: Applying a Hybrid Design-Thinking Approach.
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Harvard Business Review
FEBRUARY 2, 2018
The question really is: Can digital natives develop software-enabled solutions that siphon off significant value from industrial hardware? Mastery of hard science is a pre-requisite to develop software-based solutions on the hardware. Customer intimacy. In short, it is very difficult for a company to disrupt itself.
Harvard Business Review
FEBRUARY 3, 2014
In short, they want to come to the rescue of victory. Initially, the company relied entirely on services to get close to customers, understand and address their problems, and in the process generate revenues. RailsFactory provides numerous services, primarily focusing on app development for the Ruby on Rails platform.
Harvard Business Review
JUNE 24, 2013
If lucky, a start-up grows and develops a success formula. having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented. Anti-fragile systems love randomness and uncertainty; going beyond resilience or robustness, they get stronger with stress and volatility.
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