Remove Customer Intimacy Remove Intangible Assets Remove Leadership Remove Operations
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What Apple, Lending Club, and AirBnB Know About Collaborating with Customers

Harvard Business Review

They may be willing to share their opinions, skills, relationships, and even their real assets (cars, apartments, etc.) Improved customer insight : The increased customer intimacy that comes with co-creation deepens your understanding of your market, enabling you to serve it better. Your customers are waiting.

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