Six Disciplines

DECEMBER 13, 2013

Small businesses have an enormous advantage in their ability to help people connect to the purpose of the organization, AND enable them to see that what they’re doing is contributing to that purpose in a meaningful way. It seems like nothing I do will make a real difference in anything. Customer Intimacy.

Customer Intimacy 133

Customer Intimacy Hammer Competitive Advantage Organization 133

Six Disciplines

MAY 17, 2013

Small businesses have an enormous advantage in their ability to help people connect to the purpose of the organization, AND enable them to see that what they’re doing is contributing to that purpose in a meaningful way. It seems like nothing I do will make a real difference in anything. Customer Intimacy.

Customer Intimacy 116

Customer Intimacy Hammer Competitive Advantage Organization 116

Harvard Business Review

JUNE 17, 2015

How well do you know your customers? We have shifted from a competitive landscape in which companies are more exclusively focused on external forces affecting their industries and sectors, to one that has become significantly more customer-centric. The technologies and trends shaping tomorrow’s businesses.

Productivity 8

Productivity Products Customer Intimacy Software 8