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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Top leaders required to develop a plan to demonstrate their advocacy for Quality Leadership methods and the goals of the transformation. A mission statement is developed by the management team and shared with the department. Twelve principles of Quality Leadership (QL) are developed for police leaders. Year seven. Year eight.

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Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Roadway established these goals for its quality teams: improve organizational productivity, improve employee satisfaction, develop employee capabilities through leadership and training, and improve communication by reducing frustration and conflicts.