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Customer Satisfaction is Not Enough

Deming Institute

Edward Deming, page 7 of the New Economics. And in that process make those delighted customers more loyal over the long term and gain new customers. And in that process make those delighted customers more loyal over the long term and gain new customers. Related: Creating a Deep Commitment to Delighting Customers – W.

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Preview Thursday: Intelligent Disobedience

Lead Change Blog

Edwards Deming, warned us of this pitfall. These exert pressure up and down the system to make the numbers look good, instead of continuously improving the work processes and systems to achieve true quality. Give your higher functioning mental processes a chance to recover from the shock of the inappropriate order.

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Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

However, all kidding aside, there was a powerful lesson here to be learned; one that may have transformed me as a teacher… and I missed it. However, while it may be a fairly straight-forward task to teach a management or improvement process to someone, the real challenge may lie in first determining what is “right” to do in any given context.

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Ron Moen and Cliff Norman Discuss the Evolution of Deming’s Management Ideas

Deming Institute

In the most recent Deming Institute podcast Ron Moen and Cliff Norman , of Associates in Process Improvement (API), discuss their paper (to be published in 2016), “Evolution of Deming’s System of Profound Knowledge” and the “journey of learning” Dr. Deming and they have experienced.

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Top Leadership Blog Posts

Michael Lee Stallard

She also provides a practical 4-step process to make a change in your attitude.” Guy Harris presents Three Power Phrases to Disarm a Verbal Aggressor posted at Guy Harris: The Recovering Engineer , saying, “How do you respond to coworkers or colleagues when they are verbally aggressive? Mike Henry Sr. ” Bret L.

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The November 2011 Leadership Development Carnival

Great Leadership By Dan

She also provides a practical 4-step process to make a change in your attitude.". Guy Harris presents Three Power Phrases to Disarm a Verbal Aggressor posted at Guy Harris: The Recovering Engineer , saying, "How do you respond to coworkers or colleagues when they are verbally aggressive? Mike Henry Sr.

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Jobs to be Done

Deming Institute

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

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