Deming Institute

JANUARY 15, 2018

This webcast shows Bob Browne ’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Among other things, this presentation is a good option for those seeking an example that provides historical business results of an organization practicing Deming management methods.

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Deming Company Management Conference 53

Deming Institute

APRIL 17, 2017

Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. You can also find quotes by Dr. Deming, such as: “As I use the term here, the job of a leader is to accomplish transformation of his organization.” The transformation is everybody’s job.

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Deming System Constraint Participative 37

Curious Cat

MARCH 10, 2015

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

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Case Study System Decentralization Management 40

Deming Institute

AUGUST 19, 2019

An understanding of Deming’s System of Profound Knowledge provides new lenses * to view the world. We plan to use this blog to explore examples of management action today (using the lens of Deming’s ideas to view those actions) in order to help illustrate how Deming’s ideas can be put into practice.

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Deming Long-term Short-term Bureaucracy 28

Deming Institute

JUNE 30, 2020

In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.”

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Covey Deming Six Sigma Efficiency 69

Deming Institute

JANUARY 5, 2017

While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. Edwards Deming. I do remember my statistics professor saying something in class, in early 1994, right after Dr. Deming passed away.

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Deming TQM Kaizen Crisis 46

Deming Institute

JANUARY 14, 2020

Edwards Deming said that “Quality is determined by the top management. Again, Mike asked where he could help, and they related that the lack of operable wheelchairs was the issue. Guest post by Dennis Sergent, President, Sergent Results Group. It cannot be delegated.” How could he disagree?

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Transportation Deming Fashion CEO 74

Deming Institute

MAY 5, 2016

In this post I discuss another wonderful paper by Dr. Deming. Edwards Deming Institute makes this paper, and many more, available on our website. Edwards Deming, 1954: For all four groups of people [management, statistical administration, research, front-line workers], the statistical method is more than an array of techniques.

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Deming Management Quality System 28

Deming Institute

OCTOBER 23, 2017

“The boundary of the system to be described…may be drawn around a single company or, around an industry, or as in Japan in 1950, the whole country. Edwards Deming, The New Economics. Edwards Deming, Genichi Taguchi, and others, to 70 graduate students, all pursuing a masters degree in business administration.

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Deming Teamwork System Reference 28

Deming Institute

APRIL 25, 2016

He starts the presentation with the Red Bead Game (see related posts on our blog: Lessons From the Red Bead Experiment with Dr. Deming , The Red Bead Experiment with Dr. W. Edwards Deming ). Quoting Shewhart, Berwick said: When you inspect you are conceding the to the system. Deming’s proposal was this.

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Deming System Senge Seminar 28

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming’s process management theory. Intermountain Healthcare is an integrated delivery system based in Utah and Idaho. Physicians led almost all of the changes themselves.

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Deming Health Care System Cost 28

Deming Institute

MARCH 24, 2016

Edwards Deming Institute podcast, Dr. Sophronia (Frony) Ward, Managing and Founding Partner of Pinnacle Partners , ( direct download ) discussess what you need to consider when looking at data from surveys. The Survey Handbook (created by the Navy TQL Office) is a good guide for using surveys to help learn about your organization system.

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Survey Deming Handbook Politics 28

Deming Institute

JULY 9, 2015

In exploring whether the data supports the idea that there has been an effort to improve customer service the article mentions that complaints about taxis increased in 2012, and then provides an explanation of a system change that is likely the cause. In that year taxis were required to prominently display the phone number to complain.

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System Definition Process Operations 28

Deming Institute

FEBRUARY 15, 2016

Guest post by Luciana Paulise, see part 1 of these thoughts: Applying Deming Principles at Small and Medium-sized Enterprises. Applying SMED, the theoretical sessions would act as the external activities that operators have to perform before a changeover, and actually implementing them in a running business would be the internal ones.

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Deming SWOT Root Cause Analysis TRIZ 28

Deming Institute

JANUARY 9, 2017

One of Dr. Deming’s 7 deadly diseases is: Emphasis on short-term profits: short-term thinking. Many large investments at our railroad and utility operations are also made with an eye to payoffs well down the road. …. They seek to change the system to change the behavior. Transparency: strengthen investor disclosures.

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Short-term Long-term Deming Management 28

Harvard Business Review

MARCH 21, 2018

During my years at OSHA, where I served as the Assistant Secretary of Labor from 2009 through the beginning of 2017, I received several reports of safety system failures at DuPont facilities. The reality is that virtually all workplace injuries are preventable, and safety management and operational excellence are intimately linked.

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Operations Chemicals CEO Metrics 14

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

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Deming Management Senge Taylorism 9

First Friday Book Synopsis

SEPTEMBER 1, 2011

The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance Jeffrey K. Liker and James K.

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Review Books Operations Strategy 98

Ask Atma

JANUARY 2, 2011

If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Managing for Value – Governance, change management, organizational culture, communication, leadership. Risk assessment.

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Management CRM Objective Human Resources 40

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. has a unique and powerful mix of leadership skills in both the military and business worlds.

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Six Sigma Learning-by-Doing Training Tools 58

Harvard Business Review

MARCH 23, 2011

In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system. Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.

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Six Sigma TQM Kaizen Balanced Scorecard 13

Harvard Business Review

JUNE 7, 2012

Consider Wiremold , a manufacturer of cable management systems. Edwards Deming , the guru of total quality management, called this "driving out fear.". It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. Share the Big Picture.

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Attrition CFO Deming Outsourcing 15

Harvard Business Review

JUNE 7, 2012

Consider Wiremold , a manufacturer of cable management systems. Edwards Deming , the guru of total quality management, called this "driving out fear.". It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles. Share the Big Picture.

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Attrition CFO Deming Outsourcing 11