Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

Deming 28

Deming Christensen System Innovation 28

The Empowered Buisness

MARCH 4, 2014

Systems thinking (ie., The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction. Future Oriented.

Strategic Planning 131

Strategic Planning Content Covey Industry 131

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. Who establishes the organization’s systems, processes, practices, and structure? That’s even truer today. That’s much of the high tech component of service/quality.

Sharpe 53

Sharpe Deming Hotels Quality 53

Harvard Business Review

MARCH 29, 2013

If an organization needs to undergo significant change, that's a leadership issue, right? By changing the work systems that comprise the work environment around the people whose behavior is supposed to change. It took a concerted, coordinated, and sustained reworking of multiple work systems.

Management 8

Management Leadership Deming Globalization 8

Harvard Business Review

MARCH 23, 2011

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

Deming 12

Deming Management Senge Taylorism 12

Ask Atma

JANUARY 2, 2011

reward processes and systems, A Value Based Management System has three principal objectives: Creating Value – How the company can increase or generate maximum future value; more or less equal to strategy. Managing for Value – Governance, change management, organizational culture, communication, leadership.

Management 40

Management CRM Objective Human Resources 40