The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. These “moments of truth&# are any time a customer or partner makes contact with your team/organization, whether by phone, electronically, letter, or in person. The quality guru, W.

Sharpe 53

Sharpe Deming Hotels Quality 53

Strategy Driven

AUGUST 17, 2011

The concept of inclusion in business started when Quality gurus like Deming asked Americans to drop the ‘product-out’ mentality and instead practice a ‘customer-in’ mindset. Every professional must include as many people and organizations in their decision making as possible.

Self-aware 50

Self-aware Engineering Chief Technology Officer Learning-by-Doing 50

The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. In a superjob, technology has not only changed the nature of the skills the job requires but has changed the nature of the work and the job itself.” Learning fast and slow.

Competitive Advantage 51

Competitive Advantage Kaizen Technology Learning-by-Doing 51

Harvard Business Review

MARCH 23, 2011

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

Deming 12

Deming Management Senge Taylorism 12

Ask Atma

JANUARY 2, 2011

Managing for Value – Governance, change management, organizational culture, communication, leadership. One of the best summaries of Quality Management was written my Edward Deming: Create consistency of purpose toward the improvement of product and service, and communicate this goal to all employees. Measuring Value- Valuation.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

FEBRUARY 26, 2014

And once they get there, they find that there is no letup, especially today when investor expectations are higher than ever, globalization has made the position a round-the-clock job, and technology hardwires everyone to work. Think of it as continuous improvement but with your inner Deming on mute. Then try to do better.

Career 18

Career Six Sigma Deming Advice 18