Curious Cat

AUGUST 4, 2015

Manu Vora kicked the discussion off with his post on The Gift of Knowledge Transfer Through Technology. I grew up surrounded by those seeking to improve management (Bill Hunter, George Box, Brian Joiner, Peter Scholtes…). Technology can help improve our adoption of better understanding. will help a great deal.

Technology 40

Technology Ohno Deming Handbook 40

Deming Institute

JULY 30, 2015

In 2014 I presented a paper at the 20th Annual International Deming Research Seminar on the topic of “ Understanding and Application of Deming’s System of Profound Knowledge in Healthcare.” I still think that there is hope, and I see evidence of improvement in the healthcare delivery system in the future.

Deming 28

Deming Influence System Seminar 28

Deming Institute

FEBRUARY 29, 2016

To put it simply, effective use of Big Data to make decisions depends on each of the four components of The System of Profound Knowledge and the interaction between the components. As Dr. Deming would say, “ Without a theory there is no learning.” The System of Profound Knowledge … helps us build knowledge. What is our theory?

Deming 28

Deming System Cooper Analysis 28

Deming Institute

OCTOBER 24, 2016

Deming Lecture at the 2012 ASA Joint – Quality Improvement: From Autos and Chips to Nano and Bio” by Jeff Wu, Georgia Institute of Technology. Deming’s major insight was to recognize that Shewhart’s idea [control charts, chance and assignable causes etc.], Dr. Wu also points out.

Deming 28

Deming Quality Tools Process 28

Deming Institute

AUGUST 10, 2017

Some years ago, W’s management saw fit to expand the purview of “performance management” to include employees’ personal business: employees spending more than 6 minutes a day in the restroom risk being written up. If this wayward management team knew Dr. W. Or telling kids to stop eating liver and onions.

Deming 48

Deming Bottom-up System Reference 48

Deming Institute

JUNE 1, 2015

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). This [Deming’s ideas] sort of went to the same exact type of philosophy. The whole system works together. Listen to the podcast.

Deming 28

Deming Health Care Company Management 28

Curious Cat

FEBRUARY 19, 2015

On the matter of the importance of promoting better management practices worldwide I agree there is a huge amount of work to be done. And there is a huge vacuum of resources for managers looking for information on how to do better. It is much worse when you aim to influence a global audience. ASQ can help fill that need.

Globalization 40

Globalization Management Deming Mission Statement 40

Deming Institute

OCTOBER 2, 2017

This webcast shows Bjarne Wig’s presentation, The Transformation of Learning, at the 2015 Deming Research Seminar. The entire system of continual learning has to be transformed to meet the future. Yet the progress toward creating systems that support lifelong learning are not close to adequate. This idea is decades old.

Deming 31

Deming Education Seminar System 31

Deming Institute

JANUARY 30, 2017

Deming’s “Some Notes on Management in a Hospital.” I was happy to see John Hunter share the article on the Deming Institute blog last year , along with some context. Deming that summarizes the key points, all of which are still relevant today. Most hospitals and doctor’s offices today aren’t designed as a system.

Deming 28

Deming Kaizen System Quality 28

Deming Institute

AUGUST 30, 2018

Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” ” 1 He proposed that the root cause of the lack of quality lies, in part, with our educational system. Much has been learned in the professional world about quality, which could be useful to our educational system.

Quality 51

Quality P&L Deming Education 51

Deming Institute

JANUARY 14, 2019

Guest post by Mustafa Shraim , ASQ Fellow and Assistant Professor, Department of Engineering Technology and Management, Ohio University. Variation is life or life is variation ” is how Dr. Deming described the extent of what we observe in our personal and work outcomes. The first mistake is called tampering.

Engineering 35

Engineering Conference Education Process 35

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming’s process management theory. Intermountain Healthcare is an integrated delivery system based in Utah and Idaho. Physicians led almost all of the changes themselves.

Deming 28

Deming Health Care System Cost 28

Deming Institute

NOVEMBER 20, 2017

This webcast shows Tom Rudmik’s presentation, Thriving in the World of Massive Change, at the 2012 Annual Deming Conference. The existing assembly-line approach to education exists because it’s the only way we knew how to manage large groups of students back in the early 1900s. Guest post by John Hunter.

Deming 28

Deming Education Conference System 28

Deming Institute

SEPTEMBER 10, 2015

Edwards Deming in The Deming of America. The entire system works together to create results. When we try and copy from one system and place it into another it is very unlikely to work well. When it does work well it is usually a very simple process that has few interactions or dependencies with the containing system.

Examples 28

Examples Deming Software System 28

QAspire

OCTOBER 13, 2010

But to enable them for better performance, to make them effective, a system needs to be created. A system comprising of interconnected processes that act as a tool people use to execute their work. In my view, when we create a system, it automatically addresses process, information flow and work flow. Vamsi´s last blog.

Process 128

Process Deming Restructuring Efficiency 128

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

Deming 28

Deming Christensen System Innovation 28

Deming Institute

OCTOBER 12, 2017

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28

Project Deming Root Cause Analysis RACI 28

The Empowered Buisness

MARCH 4, 2014

Systems thinking (ie., The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction. Future Oriented.

Strategic Planning 131

Strategic Planning Content Covey Industry 131

Curious Cat

APRIL 28, 2015

I took this photo after presenting a Deming 2 1/2 day seminar in Boston (at the Boston Fine Arts Museum – see more photos ). The organization really should focus on improving the management system so it isn’t such a barrier to improvement. So if your purpose is to improve management you need to address that.

Conference 40

Conference Innovation Transportation Software 40

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. Who establishes the organization’s systems, processes, practices, and structure? In virtually every organization it’s management. That’s even truer today.

Sharpe 53

Sharpe Deming Hotels Quality 53

Deming Institute

SEPTEMBER 23, 2019

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. His plan was to have the final assembly team disassemble these cars and learn firsthand how they were assembled.

System 74

System Productivity Products Deming 74

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

MARCH 29, 2013

Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. The workers, the managers, and even the executives look around to see if their environment has changed, if the tried-and-true behaviors that made their world work will continue to do so.

Management 8

Management Leadership Deming Globalization 8

Harvard Business Review

APRIL 20, 2016

Edwards Deming, who used it extensively in Japan in the years following World War II. Toyota hired Deming to train hundreds of the company’s managers, eventually capitalizing on his expertise to develop the famous Toyota Production System — the primary source of today’s “lean” thinking.

Agility 8

Agility Nonaka Takeuchi Innovation 8

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Deming Institute

DECEMBER 7, 2017

Edwards Deming. Thinking beyond the design and development of the next iProduct , profits allow for improvements to current products, not to mention needed technology upgrades, employee development, and dividends for shareholders. Could it be that pragmatism depends on how one sees systems? Post by Bill Bellows.

Deming 28

Deming System Crisis Industry 28

Harvard Business Review

JUNE 26, 2015

Taylor , the founder of scientific management who died 100 years ago. Then came the new frontline: enterprise-wide computer systems. Over the last 25 years, organizations’ processes have become increasingly tied to complex IT systems that specify each step of a task. How did the war start, and why is it important?

Process 8

Process Banking Compliance Bureaucracy 8

Ask Atma

JANUARY 2, 2011

Three Levels of Management. As a starting place we can look at three general levels or grades of management. As a starting place we can look at three general levels or grades of management. Beginner’s Management [Newbie or Management 1.0]. Fundamentals of being a manager : They ask “what needs to be done?”.

Management 40

Management CRM Objective Human Resources 40

Strategy Driven

NOVEMBER 15, 2018

Yet now, with Innovation Engineering – a data-driven, reliable system for creating fresh ideas and successfully turning them into reality – companies can transform innovation from a random act to a reliable science. Create systems that enable instead of control. It’s a system designed to enable innovation by everyone.

Innovation 57

Innovation Engineering CIO System 57

Deming Institute

MAY 18, 2015

Edwards Deming’s 14 points for management. Dr. Deming explained that the organization was a system that included the suppliers and customers. You need to manage and continually improve that entire system. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship.

Long-term 28

Long-term Deming Cooper System 28

Harvard Business Review

JUNE 24, 2016

Gothenberg, Sweden, is a long way to travel from Boston for a breakthrough idea in management — especially one that is more than 40 years old. Berwick’s talk spanned a pantheon of management thinkers to show the audience just how far we have come from Taylor to Deming in the 20th century. Laura Schneider for HBR.

Deming 11

Deming Management Senge Taylorism 11

Harvard Business Review

MAY 17, 2017

Much has been made of the potential for blockchain technologies to open up new vistas for business and society. But is there a way for this revolutionary technology to empower the rich and poor alike? Edwards Deming). How Blockchain Works Here are five basic principles underlying the technology. Distributed Database.

Marketing 8

Marketing Technology Banking Efficiency 8