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Can Impact Investing Avoid the Failures of Microfinance?

Harvard Business Review

Morgan projected up to $1T in investment would be deployed this decade — which would make impact investing twice the size of official development aid to the world’s less develop countries (as defined by the United Nations) , presuming historic levels of aid stayed constant since 2010. In 2010, J.P

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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

Your CFO and finance team can take a leadership role here. Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long. Truly reliable feedback and metrics. And if your metrics aren't trustworthy, then your compensation system won't be either.