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Entrepreneurs: Do you have a People Strategist?

LDRLB

Since it is about designing behaviour of individuals to achieve business success, this requires an understanding of decision sciences (psychology, sociology, neurosciences, etc) much like a Finance professional needs to know accountancy. Performance appraisals in start ups are either awesome conversations or dreaded.

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How to Handle Difficult Conversations at Work

Harvard Business Review

Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. For instance, you’re not giving negative performance feedback; you’re having a constructive conversation about development.

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Is the Customer Always Right? | N2Growth Blog

N2Growth Blog

The time, energy, and cost associated with acquiring a customer are substantial, the benefits of retaining customers are considerable, and the costs associated with customer churn are significant. Much like you have performance reviews for your employees you should conduct an analysis of how your customers are performing.

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