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Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Harvard Business Review

Abraham Maslow’s oft-quoted “hierarchy of needs” — first published in 1943 — provides a good start. Maslow sought to map the psychological needs of humans and their motivations. And with today’s technologies, companies now have the ability to see and act on these fluctuations in the moment.

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People Are the Puck

Harvard Business Review

Technologies will change, distribution channels for content will change, usage environments will change. This is often the reason why thoughtful quantitative analysis that incorporates macro-economic trends, market share, competitive strategies, retail analysis and technological assessments so often misses the mark.