People Skills Are Hard Skills - More Than You Know
Building Personal Strength
FEBRUARY 24, 2011
These apply to all employees, whether managers or their direct reports: communicate effectively in writing, defuse negative emotions, express feelings constructively, handle customer phone calls, interpret nonverbal behavior, listen to understand, facilitate dialogue, present a persuasive argument, request feedback, accept feedback, give positive feedback, (..)
104 
Let's personalize your content