Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
Being helpful comes with a price, and the price is more work. What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? By Maribeth Kuzmeski Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Can you help me?
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