Remove Development Remove Ethics Remove Incentives Remove Price
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Why is it so darn easy to say NO?

Women on Business

Being helpful comes with a price, and the price is more work. What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? By Maribeth Kuzmeski Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Can you help me?

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Should a CEO’s Bonus Be Based on Financial Performance Alone?

Harvard Business Review

CEO incentives have traditionally been evaluated against objective data — also labelled “hard.” I recommend using it in developing a corporate performance scorecard. A recent study by AMP Capital observed that “incentives linked solely to financial metrics risk fuelling negative culture and conduct.”

TSR 9
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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

In order to complete the chain, organizations must insist that suppliers, professional services counselors and vendors show demonstrated quality programs, as well as ethics statements. Educational and incentive programs should be implemented. Premium pricing for preferred goods/services. Research shows they can be cut in half.

Quality 50
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People Think Companies Can’t Do Good and Make Money. Can Companies Prove Them Wrong?

Harvard Business Review

Even in one of the most market-oriented societies in human history, it appears very difficult to make most people appreciate that ethical and profitable business practices do not fundamentally conflict. But what this conclusion neglects entirely is the incentive value of profit. We describe these views as anti-profit beliefs.

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

Business development. So were professional development programs, rewards for random acts of kindness and other empowerment initiatives. Many deals were put on the books in order to inflate the price of Enron stock, which the insiders sold at peak price levels. No executive development program was held at Enron.

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Research: Whistleblowers Are a Sign of Healthy Companies

Harvard Business Review

Using an index developed by Lucian Bebchuk, Alma Cohen, and Allen Ferrell in 2009, we found that firms with more powerful management—e.g., Although settlement costs can often be in the hundreds of millions of dollars, the hit to brand reputation and stock price can easily exceed all other out-of-pocket expenses.

Company 10
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Get the Most Out of Executive Coaching

Harvard Business Review

The reason why backsliding on our ostensible commitments to change is so common is because most change is the result of compliance to a demand, incentive, or threat. Is it possible to develop an authentic commitment to executive coaching through sheer willpower alone? Lose weight or you''ll suffer a heart attack" coming from an M.D.