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3M’s SVP of HR Kristen Ludgate on a Better Way to Attract Top Talent

HR Digest

Kristen Ludgate, who leads 3M’s human resources team, talks to The HR Digest about the “15% culture” philosophy that has helped attract the industry’s most driven workers and how tough times can have a motivational impact on the workforce. Senior Vice President – Human Resources, 3M. COURAGE UNDER CHANGE.

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How to Ignite and Sustain Organizational Growth

Skip Prichard

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. He helps companies build strong sustained revenue growth through by developing energizing office cultures. 6 Culture Myths. Would you briefly touch on them?

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Two Team Building & Leadership Success Stories

Mike Cardus

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Organizational Development Work. Developing a leadership training program and increased trust in the competence of leadership.

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What Spinning Off a GE Business Taught Me About Managing Ultra-Fast Change

Harvard Business Review

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We We sat down with small groups of employees across functions and talked about everything — including leadership, operations, compensation, benefits, and staffing.

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Engage Employees Using Customer Service Tactics

Harvard Business Review

At most companies, the human resources department "owns" and measures engagement. And these companies build closed-loop learning into their daily operations so that they're constantly improving. These efforts earn these companies deep, long-lasting customer loyalty. That's how it's done at Apple stores.

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How to Design a Corporate Wellness Plan That Actually Works

Harvard Business Review

Worse yet, they’ll sometimes hire different vendors to address different issues – lifestyle coaches, employee assistance counselors, case and disease management vendors, nurse lines, occupational health and safety experts, workers’ compensation specialists, disability managers, organizational development consultants, you name it.

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6 Ways to Build a Customer-Centric Culture

Harvard Business Review

Others lack the processes and operational capabilities to target them with personalized communications and experiences. At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this. Some companies don’t have the systems and technology to segment and profile customers.