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Complimentary Resource – Forrester Research Report: The Business Impact of Mobile Engagement

Strategy Driven

Forrester Research Report : The Business Impact of Mobile Engagement. In interviews with more than 100 mobile innovators, they have found four places where mobile engagement transforms services and processes: customer engagement, process acceleration, employee productivity, and new business services. by Salesforce.com.

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Artificial Persuasion: The Invisible Brand

Leading Blog

As a business, the challenge is how to best use this technology to promote ideas and products. Psychotechnology combines four areas of innovation: Personalization: Personalization is the norm in digital advertising. Perhaps we are hardwired to develop trust and connections slowly, being ever on the lookout for deceit and deception.

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Mars Incorporated: A Sweet Place to Work

Coaching Tip

Its diversified galaxy of brands for man and beast are iconic -- from chocolate favorites like M&M's and Snickers to Wrigley's Juicy Fruit and Lifesavers to pet-care products like Pedigree and Whiskas, as well as Uncle Ben's Converted Rice. It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr.,

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

"Innovation" has become a buzzword in the customer experience field. In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Sixty-four percent have allocated time to innovation activities.

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Leadership Lessons from the Navy

Skip Prichard

Leadership is about showing common courtesies, caring and encouraging the growth and development of those whom you lead. We were all in Newport, Rhode Island, to attend the Navy’s prestigious leadership development course known as Command Leadership School. They’ll be more engaged, more productive, and more trustful of you as a leader.

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Finding Your Next Big (Adjacent) Idea

Harvard Business Review

More and more, as I talk with companies about their next big product innovation, they can't get far-flung ideas out of their mind. They prevaricate while smaller, more proximal innovations, more likely to succeed rapidly, languish unattended. All that clear glass is clouding your vision. It's clear that this is happening.

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What HoloLens Has That Google Glass Didn’t

Harvard Business Review

James McQuivey, principal analyst and vice president at Forrester, suggested that executives should sit up and pay attention to HoloLens. As an executive, you care about this because in Forrester’s Technographics survey data, there are 7.2 This one comes to mind.). Is there any reason for them to pay attention to HoloLens?