Development Forrester Long-term Operations 
Skip Prichard
JULY 19, 2021
His book, Lessons from the Navy: How to Earn Trust, Lead Teams, and Achieve Organizational Excellence is loaded with advice to help all leaders aspiring to operate at the highest levels. Leadership is about showing common courtesies, caring and encouraging the growth and development of those whom you lead. Naval Hospital Rota, Spain.
Harvard Business Review
JUNE 27, 2013
In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?
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