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Make Your Company Customer-Centric – and Increase Profitability by a Whopping 75 Percent

Strategy Driven

But it has also led to a dramatic decline in our people skills. Customer service and soft skills aren’t common sense. It’s clear that developing a customer-obsessed organization extends well beyond your customer service team. It has changed the way we communicate, behave and think. Intentionally train employees.

Company 75
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A Good Bye with Humanity

Persuasive Powerhouse

The whole point is to treat them as “human beings&# , not just as “human resources&#. The words we use in the workplace make it difficult to be, and treat others as, human. These include “human resources&# , “human capital&# , and “talent management&#.

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Wait! Don't Fire That Person (Yet)!

Persuasive Powerhouse

This might mean you need to contact Human Resources or your EAP. We partner with great leaders to help them become even greater at developing, improving, and sustaining relationships with the people who are essential to their success. You must deeply listen for understanding and value. Have you considered other assistance?

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It's Not About Perfection

Persuasive Powerhouse

She was so broken; the issue became a mess, taken all the way to human resources and finally resolved without hurting anybody. Mary Jo Asmus : October 6, 2010 at 7:32 pm Hi Yathi, The reason so many of my posts are about things that apply to work as well as daily life is that leadership is about being human!

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