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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But we developed and designed a formal strategy on how to achieve a culture that proves treating people better generates better financial results – and Riverside signed on.”. Dagenais had high expectations, some of which included: Train employees to provide “guest” service similar to service in high-end hotels.

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Possibility Maximizer: Work Shifting

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!   Today I have an excellent resource for anyone who, like me, finds themselves traveling, working from hotels, or otherwise spends much of their work time away from a traditional office setting.  Enjoy!

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The Rainmaker 'Fab Five' Blog Picks of the Week

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Here are five great posts from the HR, talent management, and leadership development blogosphere to kick off your work week and help you Maximize Possibility in your organization.  Enjoy!  Why?

Blog 124
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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

14th Administrator, United States Agency for International Development. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Rod MacKenzie – Executive Vice President, Chief Development Officer for Pfizer, member of Pfizer’s Executive Leadership Team.

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Proactivity - Solve Problems WhileThey Are Still Small

Building Personal Strength

But I eventually pulled it all together and shipped everything to Juan, my human resources point of contact at the bank. I watched in horror when we arrived at the first hotel and saw that he hadn’t reserved any presentation rooms. He never did though, program after program, hotel after hotel. since 1987.

Hotels 78
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What Circuit City Learned About Valuing Employees

Harvard Business Review

Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him." What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. It was also central to how Sam built Circuit City.