HR Digest

JANUARY 12, 2024

The architects of this revolution are the bold and forward-thinking leaders in human resources. Mandy Price, co-founder and CEO of Kanarys Navigating Financial Headwinds with Confidence Financial wellness will no longer be a mere suggestion, but a cornerstone of employee well-being, prioritized alongside physical and mental health.

Leadership 109

Leadership Diversity CPO Career 109

Strategy Driven

DECEMBER 2, 2019

It’s clear that developing a customer-obsessed organization extends well beyond your customer service team. It has to be the responsibility of every single department: human resources, training, marketing, support, sales, IT, finance, operations and, most importantly, leadership. You ignore them at your peril.

Company 72

Company P&L Bottom-up Advertising 72

Women on Business

DECEMBER 7, 2010

Being helpful comes with a price, and the price is more work. What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? By Maribeth Kuzmeski Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Can you help me?

Press Release 170

Press Release Discount PR Compliance 170

HR Digest

JANUARY 6, 2022

We’re working hard to enable digital-first workflows across our Adobe employee experience—from onboarding new employees, virtual collaboration tools, and learning and development opportunities. She’s charged with creating an exceptional employee experience for more than 25,000 employees across 75 locations around the globe.

Software 98

Software Engineering Learning-by-Doing Diversity 98

Strategy Driven

FEBRUARY 6, 2015

Educational and incentive programs should be implemented. Premium pricing for preferred goods/services. This is not something that can be conducted alone by internal human resources departments. The challenge is to discover what mix of price and quality the customer wants and to deliver it. Customer retention.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

OCTOBER 9, 2014

Although it might seem that greater control and stronger enforcement are beneficial—it is important for firms to protect key trade secrets, after all—the evidence shows that these changes critically undermine employee incentives to learn and innovate. The result may be less innovation and a depletion of human capital.

Incentives 13

Incentives Policies Innovation Human Capital 13

Harvard Business Review

MARCH 14, 2017

When one of us (Vivek) and his team launched Roivant Sciences in 2014 and began developing treatments for Alzheimer’s disease — they were determined to learn from the pharma industry’s innovation issues and build a more sustainable innovation engine. Roivant’s first response was to address misaligned incentives.

Innovation 9

Innovation Company Incentives Industry 9