Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. The payoff from linking incentives to customer feedback can be significant. I recently ran into a company that based incentives on scores determined from as few as 11 respondents. Truly reliable feedback and metrics. Don't do that! Repeated communication.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JANUARY 27, 2012

Executives there had repeatedly shut down his attempts to develop a modified product for the Latin America market. These managers realize that most transformative ideas developed in emerging markets are filtered out by their existing structures and they want to remedy this situation. Despite the negative response, Tomas kept trying.

Marketing 13

Marketing Wilde Innovation Learning-by-Doing 13

Harvard Business Review

MAY 19, 2014

Dropbox began with the difficulty of backing up and sharing important documents, and developed a system that was easier to use than carrying around a USB stick and less expensive than paid services like Carbonite. Consider, for example, two successful companies that at first seem to result from performance-gaps: Dropbox and Oculus VR.

Entrepreneur 8

Entrepreneur Advice Disruptive Innovation CRM 8

Harvard Business Review

FEBRUARY 18, 2014

That’s because the digital revolution has now made it possible to develop, produce, and distribute information in regular waves of better and cheaper technologies—the pre-conditions for what Paul Nunes and I have called “ Big Bang Disruption.”. Those commitments will now extend to TWC’s customers and markets.).

Technology 8

Technology Content Information Technology Franchising 8

Harvard Business Review

MARCH 24, 2017

ICOs are the Wild West of financing — they sit in a grey zone where the U.S. Non-profits usually hold about 10-20% of the total cryptocurrency they issue; as Ethereum did in their ICO in 2014, with 20% going to the development fund and the remaining going to the Ethereum Foundation.

Venture Capitalist 10

Venture Capitalist Due Diligence Finance Long-term 10

Harvard Business Review

SEPTEMBER 7, 2018

In 2009, Congress charged the Federal Communications Commission with the development of a National Broadband Plan (NBP). New technologies — including low-orbit satellites and “fixed wireless” — were developed for remote and rural locations. Seen through that lens, Google Fiber succeeded wildly.

Succession 8

Succession Construction Short-term Long-term 8

Harvard Business Review

SEPTEMBER 5, 2018

Finally, he showed expert leadership in two ways: first he enforced the tough standards with zero-tolerance and then he built up a stable of supporters by implementing a system of incentives to reward the behavior and culture he was looking to build. Be Crystal Clear on What Matters. The program became wildly popular.

Company 8

Company Supply Chain Letter Follow-up 8

Harvard Business Review

OCTOBER 14, 2016

Development agreements with municipalities reveal, for example, that Google and other home fiber providers, including Verizon, AT&T, and CenturyLink, don’t want government funding. Providing policy incentives that encourage private investment has proven to be the far superior approach.

Wireless 8

Wireless Policies Proposal Banking 8

Harvard Business Review

DECEMBER 12, 2017

For the first time, broadband providers will have the technical capability, the business incentive, and legal authority to discriminate in the provision of internet access. It has changed the way we develop new businesses and, as FarmLogs demonstrates, it has even changed the family farm.

Policies 8

Policies Content Long-term Operations 8