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Think Like Amazon

Skip Prichard

They also operate with an owner’s mindset. Another unique facet is their rigorous approach to design, solutions and operations. Everything has to be scalable and you don’t do this without knowing how to build and operate. Leadership Tip: Have an open-minded willingness to learn. Develop a Customer Obsession.

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Give Your Employees a Knife

Lead Change Blog

When it came time to cut the cookie dough to be placed in the baking pan, her mother got a shocked look as I confidently handed her seven-year old daughter a sharp knife. The word servant (with a hat tip to Robert Greenleaf!) What are the barriers to responsible freedom in your operation? 1) Purpose: Focus on What Matters Most.

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How to Seize Opportunity in a World of Disruption

Skip Prichard

In sharp contrast to Hurricane Katrina, the collaboration between military organizations, federal authorities, and state and local agencies during Sandy led to purposeful and decisive support to victims and infrastructure. Risk management is now a fully-developed rich scientific discipline. Agility is contagious!

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How to Practice Mindfulness Throughout Your Work Day

Harvard Business Review

In other words, many of us operate on autopilot. Understand that mindfulness is not just a sedentary practice; mindfulness is about developing a sharp, clear mind. As the day progresses and your brain starts to tire, mindfulness can help you stay sharp and avoid poor decisions. You’re not alone.

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

The patterns that you develop at this key stage will grow with you and will spell the difference between running or stumbling as you hit the growth stage. Consider hiring a “customer operations” person to focus on automation full-time. I’ve just spent paragraphs talking about operations, analytics, and efficiency.

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