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Manage to Meet Your Customers’ Needs

thoughtLEADERS, LLC

As customers’ needs become more diverse, the managers of the future must adapt to meet their demands. Managing at the right level is the most important element in effective management in the Age of Diverse Markets. Today’s markets are rapidly becoming highly fragmented, reflecting diverse customer needs.

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Find the Best Local Markets to Drive Growth

Harvard Business Review

These super geos were local profit pools that were concentrated and big enough to offer big ROI upside for marketing and sales. Sometimes it’s not immediately obvious why some geographic markets are such big consumers of a particular product. Certain local markets have the right ingredients to ripen demand.

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3 Kinds of Jobs That Will Thrive as Automation Advances

Harvard Business Review

And it’s not just low skilled, manual labor that’s at risk — “knowledge” work like operational analytics and marketing is also being taken over by sophisticated artificial intelligence algorithms. How Technology Is Reshaping Markets. So, what’s the result?

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The $2,000 Car

Harvard Business Review

For example, GE developed an ultra-low-cost ultrasound for rural China which is now marketed in over 100 countries. Logitech developed an affordable mouse for the China market which sells for (the Chinese equivalent of) $19.99 and which they now sell in Europe and the U.S. You need to innovate for India, not simply export to India.

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Why Is Capital Afraid of Cities?

Harvard Business Review

Making the case for investments that produce social impact as well as market returns is not a discussion most executive directors want to have with their board — or their financial stewards on Wall Street. Large corporations know more about opportunities in Chinese markets than they do about opportunities in US cities.

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The Hidden Power of Mundane Ideas

Harvard Business Review

So many factors — not the least of which include testing a larger, more diverse sample of people — contribute to the accuracy of any study. The TV included many of the teens' suggestions, but didn't catch on in the mass market. Of course not.

Power 14
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From Zipcar to the Sharing Economy

Harvard Business Review

Collectively, they're spawning a range of efficient new "as-a-service" business models in industries as diverse as accommodation, transportation, household appliances, and high-end clothing. One of my favorite classroom examples is GirlMeetsDress.)