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A 100-Year Old Journey of Human Resource Management

HR Digest

Image Credit: www.history.com) At Hawthorne Works, a Western Electric factory in Illinois, Elton Mayo conducted a groundbreaking study. Mayo recognized that workers were complex individuals, greatly influenced by the organizational structure around them. However, in the most unlikely of circumstances, a glimmer of hope emerged.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

They represent leaders in their own worlds with a diversity of interests that relate to the topic of coaching. Deepa Prahalad – Focused on design and emerging markets. Tony Marx – President and CEO, New York Public Library – the nation’s largest library system. John Noseworthy – President and CEO, Mayo Clinic.

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Putting Humans at the Center of Health Care Innovation

Harvard Business Review

While this “lab-bench to bedside” approach has improved healthcare globally, it can take years, even decades, for an innovation to get to market, often with limited input from patients themselves. The project involved more than a dozen experiments including in-home monitoring, patient-driven appointments, and online communities.

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The Biggest U.S. Health Care Challenges Are Management Challenges

Harvard Business Review

Over the past two years, we’ve convened health care leaders at roundtables and other events to discuss the challenges and opportunities they face, both inside their organization and from the external market. More than three-quarters said they are on a good path to successfully compete in their local markets.

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Here's How to Actually Empower Customer Service Employees

Harvard Business Review

Any company in a truly competitive market suffers an inevitable decline if it ignores this basic discipline for too long. Brands to the Mayo Clinic and U.S. There is perhaps nothing as fundamental for organizations as customer service. We uncovered information about a variety of companies, ranging from the Ritz-Carlton and Yum!

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