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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. World leading researcher on the impact of leadership in organizations. Antonio Nieto-Rodriguez – Author of the best-selling book: The Focused Organization, Winner of the 2017 Thinkers50 Award for ‘Ideas into Practice’.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

The book is divided into two parts – text and cases – to provide professors with maximum flexibility in organizing their courses. Zappos has a great system for keeping customers informed online, but it’s also easy to do in face-to-face customer service. Discussion questions are provided for each case. magazine.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

We hear similar ideas in Peter Drucker’s bestseller, The Age of Discontinuity , where he argues that all sectors of society are “affected with the public interest” but must operate in symbiosis, like an orchestra—each playing its own part in collaboration with other institutions.

Company 10
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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

Peter Drucker famously said that the point of a business was to create a customer. Worshipping at what Christensen calls the “church of finance” hollows out a company’s competitive advantage, as it loses the capacity to invest in innovation that drives the perpetual reinvention so necessary in today’s world of temporary competitive advantage.

Levitt 12
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To Understand the Future of Tesla, Look to the History of GM

Harvard Business Review

Peter Drucker wrote that Sloan was “the first to work out how to systematically organize a big company. Sloan kept the corporate staff small and focused on policy making, corporate finance, and planning. Sloan’s book My Years with General Motors , written half a century ago, is still a readable business classic.

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The Dark Side of Efficient Markets

Harvard Business Review

Actors in the system typically start to speculate. Most are organized as public companies with stock prices that are jerked around by the volatility aficionados. This post is part of a series leading up to the annual Global Drucker Forum , taking place November 13-14 2014 in Vienna, Austria. Economy Finance'