Drucker, Human Resources, Management and Quality

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Drucker

Human Resources

Management

Quality

Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. As the late business guru Peter Drucker said: The sole purpose of business is to serve customers.

Learning-by-Doing

Learning-by-Doing Price Bottom-up Finance

The Most Efficient Die Early

Harvard Business Review

DECEMBER 7, 2012

An over-focus on efficiency can also make it more difficult to cope with gradual change.Eliminating errors by finding an optimal way of solving a problem, and then ruthlessly adhering to it, is at the root of quality control and improved productivity. A healthier approach also means managing acceptable losses.

Efficiency

Efficiency Supply Chain Christensen Crisis

Leadership Digital

Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

The Most Efficient Die Early

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