In 2014, Resolve to Make Your Business Human Again
Harvard Business Review
JANUARY 13, 2014
Peter Drucker famously said that the point of a business was to create a customer. Happily though, the era of shareholder value maximization , which arguably started in the early 1980s when Jack Welch pronounced that General Electric’s primary purpose was to maximize returns for its investors, seems to be reaching its final days.
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