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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Successful AI adopters have strong executive leadership support for the new technology.

Survey 9
Survey Execution First-mover Advantage Technology 9
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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. People who respond to your surveys probably differ in important ways from those who don't. Your CFO and finance team can take a leadership role here. Is your data set sufficient to reduce statistical variation? Don't do that!

Incentives 10
Incentives Sample Customer Loyalty Metrics 10
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