How We Revolutionized Our Emergency Department
Harvard Business Review
SEPTEMBER 26, 2013
To foster a common sense of urgency, every member of our leadership team was provided a copy of John Kotter’s “ Our Iceberg is Melting.” Initially described by John Krafcik at MIT in the late 1980s, lean principles build upon the quality improvement processes of the Toyota Production System (TPS).
8 
Let's personalize your content