Remove Early Adopters Remove Ishikawa Remove Planning Remove System
article thumbnail

How We Revolutionized Our Emergency Department

Harvard Business Review

A planned doubling of our square footage was derailed by the financial crash, which depleted capital, but in some ways this turned out to be a blessing in disguise. Initially described by John Krafcik at MIT in the late 1980s, lean principles build upon the quality improvement processes of the Toyota Production System (TPS).