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3 Changes Retailers Need to Make to Survive

Harvard Business Review

Making matters more challenging, these shifts are happening across practically every retail category – books, entertainment, housewares, clothing, food, financial services, and even energy. By incorporating these disruptors into its own operations, a retailer can more easily pose challenging questions and embrace change more quickly.

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Use a Brand Council to Help Steer Strategy

Harvard Business Review

Brand-building is a function that business leaders, owners, and general managers – the people responsible for the culture, core operations, and customer experiences of an organization – must drive. Forming and running a brand council requires a significant investment of time and energy by executives who already have very full plates.

Brand 8
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A 5-Part Process for Using Technology to Improve Your Talent Management

Harvard Business Review

At the law firm Allen & Overy, the idea of replacing traditional, annual performance appraisals with a technology-enabled continuous feedback system did not come from human resources. How companies are using artificial intelligence in their business operations. It came from a leader within the practice. Insight Center.