The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics
Strategy Driven
FEBRUARY 6, 2015
It applies to service industries and manufacturing operations. Thinking that quality needs apply to some other department, company or industry, not your own. At the start of the decade, many executives viewed the quality process with indifference or fear. TQM has increased profitability in some corporations up to six times.
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