Ethics Finance Loyalty Price 
Women on Business
JANUARY 19, 2011
How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty. I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! Decide ) Decide what your customer experiences will look like.
Women on Business
DECEMBER 7, 2010
Being helpful comes with a price, and the price is more work. Delighting customers doesn’t build loyalty. By Maribeth Kuzmeski Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Can you help me? Will you make an exception and do this for me just this once? Reducing the work a customer.
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Women on Business
JANUARY 12, 2011
Tanya energizes leaders to help them light the spark in their teams that results in: the proliferation of ideas and innovation,shorter cycle times, more collaborative environments, and high customer and employee loyalty. Clients served through TalentSmart® and Elevati, Inc. Johnson & Johnson and others. Tanya holds an M.A. in Zoology.
Harvard Business Review
MAY 29, 2012
To many, the obvious candidate for measuring corporate performance is share price. A generation of economists, finance theorists, business school professors, and would-be governance experts has embraced the notion that companies exist only to maximize "shareholder value.". In effect it leaves the manager with no objective.".
N2Growth Blog
JUNE 17, 2010
But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.&# - Eugene B. The Ten Commandments and the Sermon on the Mount are all the ethical code anybody needs.&# - Harry S. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends.
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