Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
Happy clients that go wild about you because of the surprising way you serve their needs. The Customer Service Oxymoron Tips for building loyal, repeat customers. Yes, I will talk to my manager and see if we can do that for you.” How about, “YES, I can do some hard work for you even though it would be easier for me to just say no.”
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