Deming Institute

APRIL 7, 2016

Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. To improve results the system needs to be improved. Slapping up a slogan doesn’t improve the system. And it is also a common condition.

Deming 28

Deming System Incentives Short-term 28

Harvard Business Review

DECEMBER 29, 2016

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. many of us face an endless stream of ethical dilemmas at work. We were surprised that 30 leaders in the study recalled a total of 87 “major” ethical dilemmas from their career histories. Wells Fargo. Volkswagen.

Ethics 9

Ethics Company Emotional Intelligence Short-term 9

Curious Cat

SEPTEMBER 22, 2015

we often fail to explore whether changes in the numbers (which we call results) are representative of the “true results” of the system or if the data is misleading. Volkswagen AG lost almost a quarter of its market value after it admitted to cheating on U.S. Data is meant to provide us insight into a more complex reality.

Education 40

Education Incentives System Transportation 40

Strategy Driven

FEBRUARY 6, 2015

Life-threatening experiences (loss of business or market share, economic recession) signal the urgency for the team to collaborate. Marketing’s importance was fully embraced in the 1960′s. Marketing departments deal most often and immediately with the side effects of poor quality. Access to global markets.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

MARCH 22, 2018

Over the last decade, industries, academics, and the public sector have turned their focus toward culture and ethics in response to the financial crisis as well as misconduct at a broad range of corporations. Market Failures and Misconduct Risk. naqiewei/Getty Images. Why do regulators and supervisors need to get involved?

Company 9

Company Banking Incentives Human Capital 9

Harvard Business Review

NOVEMBER 16, 2018

Studies show that it’s also counterproductive resulting in lower profit margins, return on equity , and employee morale ; costly delays as players haggle over the size of the kickback; and poverty and poor governance in the markets where they’re paid. ” Identify “moon markets” and walk away.

Management 8

Management Ethics Cost Bureaucracy 8

N2Growth Blog

AUGUST 5, 2010

I don’t know about you, but it’s almost as if we have raised a generation of leaders who feel they have a moral and ethical obligation to be politically correct – WRONG. And if you succeed by learning to be politically correct in an organization what is the incentive to be anything else? How sad is this?

Politics 375

Politics Blog Leadership Diversity 375

Harvard Business Review

JULY 19, 2018

For example, if a researcher wants to understand how employees respond to particular incentives, the results of a study measuring how undergraduate students in the U.S. respond to those incentives will have limited generalizability, and may not be at all relevant in most work contexts or in other cultures.

Metrics 9

Metrics Ethics Incentives Policies 9

Harvard Business Review

DECEMBER 28, 2016

Second, they don’t consider at a human level how their stated strategic intents shape the acceptable ethical boundaries for those who must turn those intents into reality. He didn’t set ethical boundaries in a scoop-focused media market, and he hired executives who didn’t set policies and procedures to preclude such acts.

Ethics 8

Ethics CFO Technology Learning-by-Doing 8

Harvard Business Review

MAY 25, 2017

CEO incentives have traditionally been evaluated against objective data — also labelled “hard.” ” Take, as an example, the world’s largest mining company by market capitalization, BHP Billiton. Should soft measures be part of a CEO’s scorecard?

TSR 8

TSR Banking Committee Incentives 8

Harvard Business Review

DECEMBER 1, 2016

Quarterly goal attainment is a visible measure of success, and often a determinant of incentive pay. In extreme cases, the sales culture can become toxic, as salespeople make minor ethical compromises to reach short-term goals, and those behaviors evolve and spread. For example: They structure the sales team around markets, not people.

Short-term 8

Short-term Succession Long-term Incentives 8

Harvard Business Review

AUGUST 30, 2013

But some businesses face strong incentives to post fake reviews, which compromises the trustworthiness of such review sites. I reached out to authors Michael Luca , Professor at Harvard Business School, and Georgios Zervas , Assistant Professor of Marketing at Boston University School of Management, to discuss their findings.

Review 8

Review Advertising Reputation Incentives 8

Harvard Business Review

DECEMBER 14, 2015

This is somewhat surprising, given that his management system is very different from those of other publicly traded companies. It has no central marketing, procurement, sales, HR, IT, or legal department. The ethical conduct of business is central to the company and its culture. Would such a system work in more corporations?

Short-term 8

Short-term Long-term Supply Chain Ethics 8

Harvard Business Review

OCTOBER 9, 2012

Let's implement a more aggressive incentive plan to motivate the sales force. Offer incentive compensation and recognition programs that encourage salespeople to work hard in pursuit of personal goals that align with company goals. Create and sustain a sales culture of accountability, achievement and ethics.

Kaizen 8

Kaizen Incentives Market Segmentation Efficiency 8

Harvard Business Review

JUNE 2, 2014

If your company puts you in charge of developing a foreign market or a new line of business, your challenges are in many ways similar to those facing a startup. And it requires a constant vigilance to make sure that you don’t get into legal or ethical grey areas or lose sight of the company’s interests. When Innovation Is Strategy.

Innovation 9

Innovation Conflict of Interest Strategy System 9

Harvard Business Review

MAY 26, 2016

However, until recently there was little evidence on this question in the countries that dominate global markets in low-cost manufacturing. While the production system requires more worker skill and effort, employers have incentives to retain these valuable workers through improved working conditions. Insight Center.

Lean Manufacturing 8

Lean Manufacturing Supply Chain Apparel Compliance 8

N2Growth Blog

NOVEMBER 23, 2010

In evaluating any relationship in the value chain I’m looking for value, talent, performance, leverage, efficiency, economy of scale, work ethic, integrity, character, discipline and many other traits irrespective of your skin color, age, etc. A sense of entitlement is not a substitute for work ethic and a desire to achieve.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Harvard Business Review

JUNE 13, 2012

The company's performance measurement and incentive systems, and the degree to which risk management is considered, will also have a profound impact on employee behavior. Jeff Skilling, as a condition of his employment at Enron, insisted the company adopt mark-to-market accounting. That meant Enron was able to report $3.3

Management 12

Management Banking Committee Risk Management 12

Harvard Business Review

OCTOBER 18, 2011

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. Climate change, natural resource shortages, the growing gap between haves and have nots, and the fragility of financial systems are but a few of the critical problems it has spawned, and these are conspiring to become a perfect storm. What Can CEOs Do?

CEO 11

CEO Incubator Supply Chain Entrepreneur 11

Harvard Business Review

JULY 12, 2012

Instead, I relied on my background as an MIT-trained engineer to create a system of hiring and development that relies on metrics and quantitative analysis. These characteristics are prior success, intelligence, work ethic, and coach-ability. A modern process like this requires an unprecedented level of sales and marketing alignment.

Team 13

Team Analysis CRM Quality 13

Strategy Driven

MARCH 11, 2011

’ It fostered a false sense of security for employees, paying higher salaries than the marketplace, thus keeping employees dependent upon the system via golden handcuffs. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. The Auditing Firm Employed by Enron.

Strategic Planning 58

Strategic Planning Committee Golden Handcuff Media 58

Harvard Business Review

OCTOBER 6, 2011

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. By competing on products, we respond to the market. By competing on serving customers, we can understand, anticipate, stimulate, and influence market demands.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

DECEMBER 8, 2010

Right now, yesterday's organizations — from corporations to Congress — have a gaping, yawning disclosure gap: the how, what, why, how and when of disclosure simply isn't good enough for markets and communities to be able to allocate and utilize resources productively or efficiently.

GDP 15

GDP Hypercompetition IPO Information 15

Harvard Business Review

SEPTEMBER 12, 2013

Since the cost of a bad hire is widely estimated to be at least one year’s pay, there are huge incentives for organizations to get hiring right. Organizations, hiring managers, and HR need to keep legal compliance in mind when they add psychometric tests to their pre-employment screening system. Know the law. Test the tests.

Pre-Employment Screening 8

Pre-Employment Screening Human Resources How To CFO 8

Harvard Business Review

SEPTEMBER 12, 2013

Since the cost of a bad hire is widely estimated to be at least one year''s pay, there are huge incentives for organizations to get hiring right. Organizations, hiring managers, and HR need to keep legal compliance in mind when they add psychometric tests to their pre-employment screening system. Know the law. Test the tests.

Pre-Employment Screening 8

Pre-Employment Screening Human Resources How To CFO 8

Harvard Business Review

MARCH 8, 2011

Individual reluctance is mirrored in the health care system's belief that more care and technology can stave off death, and that what we don't talk about won't happen. But it always fails eventually, and when that occurs, our system, by and large, does a lousy job. What would a system to achieve these goals look like in practice?

Health Care 11

Health Care Document System Education 11

Harvard Business Review

OCTOBER 15, 2014

It may be our skill in managing new talent and market realities. Beware of purely ethical arguments around diversity and fairness. What it does take is changes to business systems (career management, leadership criteria, product and service design and delivery). Entrenched business systems often are.

Diversity 8

Diversity CEO Skills Training 8

Harvard Business Review

MAY 15, 2014

However, questions of accountability remain unanswered, when it comes to determining what actually happened in the past, what systems failed, and who was responsible for possible violations of the Foreign Corrupt Practices Act, which bars bribery of foreign officials. Think GM and its delays in addressing problems with an ignition switch.).

Compliance 8

Compliance Committee Globalization CEO 8

Harvard Business Review

FEBRUARY 2, 2012

But, to follow Swensen's reasoning, the incentives are all wrong. It drives hard work, innovation, and the success of the capitalist system. But in financial markets, it's problematic. Some of these for-profit advisers (Capital Group and T. leaving long-time archrival Fidelity in the dust.

Finance 13

Finance Motivation White Paper Banking 13