Ethics Technology Tips Wilde 
Women on Business
DECEMBER 7, 2010
Happy clients that go wild about you because of the surprising way you serve their needs. The Customer Service Oxymoron Tips for building loyal, repeat customers. Yes, I will talk to my manager and see if we can do that for you.” How about, “YES, I can do some hard work for you even though it would be easier for me to just say no.”
Harvard Business Review
JANUARY 19, 2011
A simple tip for a manager is to stand while you're at your desk. In addition to being good for your health , removing friction from "getting up" to walk around, and making you and your work ethic more visible, it makes you much more approachable during the day. Michael recently co-authored Wild West 2.0
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